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Returns and Exchanges

We understand that your skiing plans may change. We are happy to accommodate returns or exchanges on Go Cards that have not been activated, up to one month after your purchase date. Or, you may exchange your passports within one month for any of our products of equal value to the original purchase. The choice is yours.

Returns

I had my cards shipped to me.
I printed a voucher and planned to pick up the cards locally.

Exchanges

Contact customer service to arrange your exchange

*Note:  Go Card website purchases will have a confirmation number that begins with “Go”

I had my cards shipped to me.

Please print out a copy of the order confirmation email (the message would be from “info@smartdestinations.com”) you received from us when you purchased your cards, or make a copy of your packing slip received with your order.

If you do not have either of these, you will need to

Please send:

  • Your order confirmation email and or packing slip
  • A note telling us why you are returning your cards
  • Your unused / non-activated cards
  • Contact information

To:
Smart Destinations
85 Merrimac Street, Suite 300
Boston, MA 02114
Attn: Customer Care / Returns

We will contact you within 10 business days to confirm receipt of your return.
Most refunds are processed within 20 business days. We will refund the full amount of your card purchase, excluding any shipping costs.

 

I printed a voucher and planned to pick up the cards locally.

Please print out a copy of the order confirmation email (the message would be from “info@smartdestinations.com”) you received from us when you purchased your cards.  Please also provide a signed copy of your voucher.

If you do not have either of these, you will need to

Please send:

  • Your order confirmation email
  • A note telling us why you are returning your cards
  • Your signed voucher
  • Contact information

To:
Smart Destinations
85 Merrimac Street, Suite 300
Boston, MA 02114
Attn: Customer Care / Returns

Please allow 10 business days to cancel your voucher. Most refunds are processed within 20 business days.

privacy and security policies outline the ways in which we are committed to protecting your personal information and the ways in which you can control how we communicate with you.

 

Thank you for shopping at Smart Destinations.

 

Powder Passport offers admission to 16 Northeast Ski Resorts for one low price. Receive a full-day lift ticket at your mountain of choice for one low price. Makes a great gift for the xmas holidays.

©2007 Powder Passport

Powder Passport is owned and operated by Smart Destinations, Inc.